Additional services are non-refundable, they will only be refunded for involuntary events. The XXL fare is only available on flights to and from Europe. The XS fare does not apply to flights originating in Brazil and origin/destination Europe. Elite members earn additional miles, the Elite bonus applies according to the status of each member: LifeMiles accrual: The fare price used for mileage calculation does not include taxes, fees or additional services. Priority Service: The XXL fare includes priority check-in, priority baggage claim and priority boarding. Plus Seats: Included and subject to availability when purchasing the L fare.Flatbed seats: On B787 aircraft, has a recline up to 180° and on A330 aircraft (operated by Wamos) it has a recline up to 165°.Taxes will be refunded in accordance with the applicable legal provisions.Īdditional services and all our fares (XS, S, M and L), except XXL, are promotional fares.įor more information on the right of withdrawal, cancellation and other laws depending on the country, please refer to our Help Center. The refund condition applies to the value paid for the fare. Refunds after the flight are not allowed on any fare, except for operational events. In Colombia, refunds requested until Jwill be made to an Avianca UATP Card, in accordance with article 17 of Decreed 482 of 2020. The changes for L and XXL fares are allowed before and after departure with no change fee, but fare difference and tax charges may apply.III) And differences generated by taxes.For domestic flights in Ecuador: USD 25.For domestic flights in Colombia: COP 100,000.II) Change fee (only for XS, S and M fares): Additional charge generated by voluntary changes made to the ticket. I) Fare difference: Corresponds to the differential value between the ticket you initially purchased and the new option you are choosing.Please note that the following additional charges may apply: I) Fare difference, II) Change fee (only for XS, S and M fares) III) Differences generated by taxes. For ticket purchases before May 3, 2023, regardless of the flight date, changes to the XS fare are not permitted. Changes before flight departure: Available for all fares, including XS fare.The conditions for reservations purchased in the XL fare before February 1, 2023, remain in effect (1 personal item, 1 carry-on baggage of 10 kg, 1 hold baggage of 32 kg, priority boarding, Avianca Lounges access, free check-in at the airport before 60 minutes and LifeMiles accrual) Only available for flights to and from EuropeĬlass upgrade for LifeMiles Elite members*Īdditional checked baggage for LifeMiles Silver memebers*Īdditional checked baggage for LifeMiles Gold & Diamond members* Private CloudĪ low-friction, dedicated Auth0 deployment model for enhanced performance, security, and compliance over our standard public cloud offering.✔ Allowed $ Additional charge X Not allowed Benefits Adaptive MFA is only triggered when a login is suspected to be risky. Protect against malicious attacks with minimal impact to your users. 24/7 phone and engineering support available. Premier Success Plansĭesigned to align with the complexity of your environment in order to provide the expertise and support your needs from the right people, at the right time. HIPAA BAA & PCIĪuth0 can provide compliance for several standards including HIPAA, via a Business Associate Agreement, and PCI compliant environments. Enterprise MFAĮnterprise MFA allows one-time codes delivered via SMS/voice/email, alongside with WebAuthn and push notifications to the Auth0 Guardian app, or your white label app. Keep your users and services safe against password leaks, intruders, and scripted attacks from bots. Enable secure access to your API from other internal or external non-interactive third party-apps with minimal configuration.
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